Privacy Policy

Last Updated: July 2, 2019

Overview is firmly committed to the privacy of its users. adheres to the following principles to protect your privacy:

  • does not rent or sell your personally identifiable information to third parties.
  • does not share your contact information with other users or third parties without your consent.
  • Any personally identifiable information that you provide to will be secured with industry standard protocols and technology.
  • Any information automatically collected by Worksnaps Client program will be secured with industry standard security and will not be shared to anyone other than the users in the system that have been granted such permission.

Information Collection

Information gathered on our web site is an online Software-as-a-Service (SaaS) provider that provides a verifiable time tracking service to individual users, small businesses and corporations. We collect data from two entry points: the web site and Worksnaps client program (Windows, MAC and Linux).

We collect the following information during the registration and user profile creation on our web site:

  • Name
  • Email Address
  • Username (i.e., Login)
  • Password
  • Timezone
  • Portrait (optional)

We use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the site, to provide to you the services offered by the site, resolve service and billing disputes, troubleshoot problems, bill any amounts due from you, customize your experience, detect and protect us against error, fraud and other criminal activity. We occationally use email address or other contact information to contact our users to ask them for their input on our services or performing a pre-release testing of certain product features.

We try to collect minimum user information that is sufficient for us to provide the services to our users.

We do not rent or sell your personal information nor we send it to any third parties without your consent. records IP addresses for system administration purposes. This information is used to diagnose server problems, monitor traffic patterns, administer the website, track user patterns, and identify the most popular areas of the website to deliver content most relevant to registered members. IP addresses are not linked to personally identifiable information and are only used to gather broad demographic information for aggregate use, except in the case of fraud.

Information gathered by Worksnaps software program is a system that allows a work team to track time and share information for the purpose of productivity and accurate time tracking. The users who wish to track their time have a software program ("Worksnaps Client") running on their computer systems. Worsknaps Client automatically collects the following activity while a user is using the program:

  • Random screenshot of the computer screen(s)
  • The volume of the keyboard strokes and mouse clicks. (Worksnaps Client only records the volume, i.e., number of clicks each minute. It does not record specific key strokes.)
  • The title of the active window and its corresponding executable program path. This information is recorded with a sampling mechanism, once per minute.
  • Web-cam shot (if enabled)
  • Operation System type and version
  • IP address of the user's computer system
  • Timestamps of the user's computer system

Note: Worksnaps is not a keylogging program. It does not know what you are typing; rather, it merely records the number of clicks you perform with your keyboard so to determine whether you are active or not.

These information is only available to the user himself and any other users in the system that has the permissions to view them. The permissions are provisioned before Worksnaps Client is deployed and used. does not share the recorded information with any user on the system who does not have the permission to view them, nor share it with any party outside of the company. may use recorded information for statistical analysis and to maintain the security of the platform.

Payment Information

We may collect information related to purchases made through the services. You may provide certain information to complete payments via the services, including your credit or debit card number, card expiration date, CVV code, billing address, and ACH bank information (collectively, “Payment Information”), along with your name and billing, delivery and shipping address, to complete payment transactions through certain services.

Please note we work with Service Providers (namely, PayPal and Wave) to handle payment transactions. We do not collect or maintain your credit card or other financial account information; this information is handled for us by our Service Providers. You are subject to the privacy policies and terms and conditions of our Service Providers when utilizing a third party service through our services. Please review the Service Providers’ privacy policies and terms and conditions before using their services.

Log File Information

When you use our services, we may receive log file information such as your

  • IP address
  • browser type
  • access times
  • domain names operating system
  • the referring web page(s)
  • pages visited
  • location
  • device information (including device and application IDs)
  • and cookie information
We receive log file data when you interact with our services, for example, when you visit our website, sign in to our services, or interact with our email notifications. We use log file data to provide, understand, and improve our services, and to customize the content we show you. We may link this log file to other information we collect about you via the services.

Support Information

You may provide information to us via a support request submitted through the services. We will use this information to assist you with your support request. Please do not submit any information to us via a support submission, including confidential or sensitive information that you do not wish for our Service Providers to have access to or use in the future.

Information Collected from Third Party Integrations

If you choose to use or connect to third-party integrations (e.g., Basecamp, Asana, Teamwork, Redmine) through our services, such third parties may allow us to have access to and store additional information about your interaction with those services as it relates to your use of our services. Moreover, if you initiate these connections, you also understand that we will share information about you that is required to enable your use of the third-party integration through our services. If you do not wish to have this information shared, do not initiate these connections. By enabling these connections, you authorize us to connect and access the information provided through these connections, and you understand that the privacy policies of these third parties govern such connections.


The security of your personal data is important to us. We take reasonable efforts to secure and protect the privacy, accuracy, and reliability of your information and to protect it from loss, misuse, unauthorized access, disclosure, alteration and destruction. We use commercially reasonable methods to keep personally identifiable information securely in our database and file systems. We implement security measures as we deem appropriate and consistent with industry standards. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information you send to us electronically. The encryption process protects your information, by scrambling it before it is sent to us from your computer. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us.

We make reasonable efforts to ensure that our other Service Providers have implemented physical, electronic, and procedural security measures to assist with safeguarding your personal data, and to help protect against unauthorized access and disclosure. Only our authorized personnel and our Service Providers who perform legitimate business functions for are authorized to access your personal data. Notwithstanding our efforts, the Internet has inherent security risks. cannot promise, and you should not expect, that your personal data, personal searches, and other communications will always remain secure. You should take care with regard to how you handle and disclose your personal data or any username or password that you are required to use to access services on our websites.

Data Retention

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements; this retention period may extend past the point at which you close your account. If you no longer want us to use your personal information or to provide you with the services, you can request that we erase your personal information and close your account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

If you close your account or cancel the services, the data automatically collected data by Worksnaps client program (see above section "Information gathered by Worksnaps software program"), will be kept for 45 days to give customers the ability to access the history if requested. After 45 days, the data will be backed up and stored in backup vault. A customer can request us to permanently delete the data by sending such request to [email protected].


A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive. Cookies are required to use the service in full. We use cookies to record current session information, but do not require permanent cookies.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We may use “session ID cookies” to enable certain features of the services, to better understand how you interact with the services and to monitor aggregate usage and work flow on the services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). If you do not accept cookies, however, you may not be able to use all aspects of the services.

We do not use any cookies for web advertising purpose.


It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email us at [email protected].

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